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@faisal I would hope not. I did my best to express my dissatisfaction towards the whole process.

The agent signed off with a smile:

"Thank you for contacting us, have a great day!"

Sure, for one euro it's not about the money. But it leaves a bad aftertaste when they would prefer to spend more in transport and processing than simply refunding me 1€.

In the past they gave me a book for free (like 8€) when I wanted to return it when I purchased in the wrong language.